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Need help?
Check out our Frequently Asked Questions! For additional help during business hours, the CHAT button is available to reach our support team between 9 – 5 PM PST, Monday to Friday. Outside of business hours, please use the HELP button, and we’ll reply to your message as soon as we’re next able. The average response time is under 24 hours but is subject to change during busier seasons and holidays. We appreciate your patience!
Ordering
- Can I change or cancel my order?
- I got an error when placing my order. What went wrong?
- I didn’t receive an order confirmation email.
- What if I can’t find what I am looking for?
Product Information
- What type of products do you offer?
- How does the clothing generally fit?
- Do you offer Tall, Maternity or Plus sizes?
- Do you custom print designs?
- How should I wash and care for my apparel purchase?
Payments
- What payment methods do you accept?
- How secure is my payment?
- What is a CVV Number and how do I find it?
- What is the Billing Postal Code and why do I need it?
- Is my credit/debit card charged as soon as I order a product?
- Do you charge Sales Tax or VAT?
- I’ve been overcharged for my order, why?
Discounts & Promotions
Shipping
- Can I ship to multiple addresses?
- When will my order ship out?
- When will my order arrive? Can it be expedited?
- What countries do you ship to?
Order Status
- Can I track my order?
- I haven’t received a shipment notification.
- My tracking number isn’t working.
- I need help with a late order.
- What can I do if I entered the wrong shipping address?
Quality
Returns, refunds & exchanges
- My shirt doesn’t fit. What do I do?
- What is your return and refund policy?
- Shipping Warranty Terms & Conditions