I’ve been overcharged for my order, why?

Check your currency

Our prices are displayed in USD, so they may appear differently in your payment history after converting to your local currency. Conversion rates would account for the difference you see on your statement.

If you see more than one charge in your statement

Credit card charges usually start with a pre-authorization check from your credit card company. This initial preauthorization is only a “pending charge” and should disappear when the final purchase amount is no longer pending. If any pending pre-authorizations are not lifted from your statement, we recommend contacting your financial institution directly for more information.

If you still have questions about your order, don’t hesitate to get in touch with us!